Terms and conditions

Have a query regarding our terms and conditions? Look no further!

Please read all Terms and Conditions before booking an appointment.

Confidentiality and privacy

Declutter Me provides a professional and confidential service. Any photographs and testimonials will only be used with the consent of the client concerned. If you agree photographs will be taken before,after and during sessions. These will only be reproduced for publicity purposes with your permission.The only way in which you may be mentioned to others is in the context of my own services, and is depersonalised and unidentifiable (e.g. “a client in Peckham”, “an artist in South London”). It is sometimes helpful to be able to give examples to other clients of how a particular situation may be addressed.


Declutter Me provides advice and encouragement in the decluttering and organising process.Declutter Me can therefore accept no responsibility for actions of the client . It is ultimately the clients decision to let go of items and Declutter Me accepts no responsibility for the actions the client takes on the basis of that advice be that, at the time of consultation, engagement in the organising or decluttering process, or at any subsequent or future date following any engagement or consultation.

​As ​​​​​​​Declutter Me are not valuers of art or other items ​​​of special value or rarity, clients are advised to seek their own valuations of any items.

Declutter Me handle items with care. In the case of accidental damage or loss, howsoever caused, the client acknowledges that Declutter Me will not be held liable for losses or damage howsoever caused in their engagement.

Declutter Me hold a public liability insurance with an indemnity of £1 million.

Limits of work

Please note that we do not provide a cleaning or removal service. Any large or heavy items that need removing may require a third party to help. We are happy to find and recommend removal companies,odd job men and cleaning services that can assist in the decluttering and organising process. If access to your home or premises is restricted or unsafe, I reserve the right to charge for lost time and expenses incurred.

Removal of items

Items to be removed from your premises either for disposal or to other locations must be done at your own discretion.


Decluttering can be particularly emotionally draining and we advise to have some breaks. We will help you declutter at your own pace although guiding you with our expertise. A 30 minute break is required for any sessions lasting five or six hours.

Payment terms

A deposit is required on booking your time and date.
Full payment is required at the end of the session. The client will receive an invoice, which they can pay using cash or bank transfer made payable to Sally Walford.
We take bank transfers and card payments inly.
Interest at 9% per month will be charged on any balance due which remains unpaid 45 days after invoice.


Both Declutter Me and the client have the right to cancel the contract due to unavoidable circumstances.
agreed date and time, and the appointment is not re-scheduled within one week of such cancellation (one re-scheduling), the client will be charged 75% of the amount due.

Please read all Terms and Conditions before booking an appointment.

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Declutter Me have been involved with...

Grand Designs Ideal Home Show Tesco Good Housekeeping Chrissy B Show JD Williams The Guardian Reuters BBC Radio 4